CarCaptain client review – Rebecca

I found Carcaptain driving school after searching for crash courses on a search engine, I looked through the website & thought the prices looked reasonable so I gave them a call. My first impression after speaking with a member of the team was that they were friendly & very helpful with my enquiry, everything was explained to me & every question I asked was explained clearly. CarCaptain had the driving course that I required at a reasonable price, and also seemed to be very professional so I booked my course with them. I did have a specific date in mind, although this date was not met exactly because I needed a couple more days of practice my test was scheduled for a matter of days later. I found the level of service to be high, on a couple of occasions when questioning a couple of things I was spoken to bluntly but I was also provided with an explanation of every course cost & a detailed invoice which showed a breakdown of every cost. Once I had paid my deposit I was provided with an updated invoice showing how much I had left to pay, I thought this was very professional.

Setting up my first lesson was reasonably simple, there was a slight confusion over when the instructor was going to call me but he did so as soon as he had finished teaching for the day & everything worked out fine. My instructor was nice & friendly & very thorough at explaining things, the lessons were obviously successful as I passed my test but they were also a lot of fun, I really enjoyed the learning experience. I was completely comfortable with my instructor during my course as he was very friendly & put me at ease, I went in feeling like I couldn’t drive and came out at the end with a full driving license and feeling confident. I knew that Carcaptain had an 85% first time pass rate & I had an excellent teacher who had taught me well, but that didn’t stop the nerves on the day, thankfully my test went fantastically & I passed with hardly any minor faults. CarCaptain are very reasonably priced. The tuition from the driving instructor was excellent, I couldn’t fault it.