CarCaptain client review – Michael

I came across Carcaptain during a web search & my first impression of them was extremely good, .  and Jennifer was extremely patient, friendly and accommodating to all of my requests. All of the questions I asked were answered & I decided to go ahead with Carcaptain because of my initial phone interaction with Jennifer.

When I first rang Carcaptain I did not even have a provisional licence so they helped me to get one & then as soon as it arrived I was back in touch with them again. I did not have specific dates in mind for the course, but was looking to expedite the process, CarCaptain assisted me in outlining a schedule. I had driven in the States for quite a few years but wasn’t entirely sure how many lessons I would need to pass a test in the UK so Jennifer made the arrangements for me to go out for an assessment drive with Chris. It was decided that I needed around 15 hours including my test, the first three lessons I took with an instructor called Ren, a last minute cancellation then came up in another part of London so I switched to do my final 12 hours with Stephen – All 3 of the instructors were very good & I believe we were as efficient as we possibly could have been with the time that we had.

When I went to take my test I felt reasonably well prepared, but was a bit nervous given both the National pass rate and local test centre pass rate. I definitely think that the course was worth what I paid for it, on the practical exam I only received one minor fault, so I would say that the course paid dividends.  I would gladly recommend CarCaptain to a friend or colleague.

Just one comment…  It would be very nice moving forward if you were able to accept chip + pin or credit card payments  over the phone.