CarCaptain client review – Michael
I came across Carcaptain during a web search & my first impression of them was extremely good, . Â and Jennifer was extremely patient, friendly and accommodating to all of my requests. All of the questions I asked were answered & I decided to go ahead with Carcaptain because of my initial phone interaction with Jennifer.
When I first rang Carcaptain I did not even have a provisional licence so they helped me to get one & then as soon as it arrived I was back in touch with them again. I did not have specific dates in mind for the course, but was looking to expedite the process, CarCaptain assisted me in outlining a schedule. I had driven in the States for quite a few years but wasn’t entirely sure how many lessons I would need to pass a test in the UK so Jennifer made the arrangements for me to go out for an assessment drive with Chris. It was decided that I needed around 15 hours including my test, the first three lessons I took with an instructor called Ren, a last minute cancellation then came up in another part of London so I switched to do my final 12 hours with Stephen – All 3 of the instructors were very good & I believe we were as efficient as we possibly could have been with the time that we had.
When I went to take my test I felt reasonably well prepared, but was a bit nervous given both the National pass rate and local test centre pass rate. I definitely think that the course was worth what I paid for it, on the practical exam I only received one minor fault, so I would say that the course paid dividends. Â I would gladly recommend CarCaptain to a friend or colleague.
Just one comment…  It would be very nice moving forward if you were able to accept chip + pin or credit card payments  over the phone.
Please note that CarCaptain will very shortly be able to take payments over the phone. Currently we accept bank transfers, direct payments into our business account & Paypal/ Google checkout transactions. If you would like any further information on payments please feel free to contact us on any of the numbers below;
Freephone – 0800 8600 186
Landline – 0207 099 1232
Mobile – 07825395128
Or via email;
jennifer@carcaptain.com
Just a quick note, CarCaptain can now accept payment over the phone from all major card companies.