On agreeing to take driving lessons from CarCaptain and/or purchasing our services or products, you agree to our Terms and Conditions. CarCaptain reserves the right to alter or amend the Terms and Conditions, fees and requirements. It is your responsibility to clarify any points that are vague or not understandable to you.

When you book driving lessons with CarCaptain, you enter into an agreement to receive driving lessons from an Instructor franchised to us or pre-approved by Carcaptain and agree to our terms and conditions as published from time to time on our website.

Driving lesson fees are payable in advance, at the latest on the day of the lesson. All intensive driving courses, 'crash courses' and/ or intensive lessons have to be paid in advance. Test Booking fees, for theory tests and practical driving tests need to be paid in advance. If Carcaptain elects to make these payments on behalf of the student before having received any funds the student needs to effect payment within 24 hours of the said booking.

All test fees and or test arrangements are to be paid for at least 24 hours in advance of the actual test date. CarCaptain reserves the right to cancel any tests that have not been paid for in advance. The client will be liable for any and all such costs that have been incurred and not paid by the client timeously.Once the client has accepted a test booking, be that theory or driving test, the client is liable for all fees and costs associated with such booking and work done on behalf of the client. Furthermore the client will be liable for all costs incurred in recovering the debt so incurred by the client.

We will not disclose or use any information provided to us to any third parties. When a student provides us with the necessary information that is needed to make bookings on their behalf the student accepts that we need to disclose this information to the Driving Standards Agency (DSA) and the relative authorities to enable us to act as the agent for the student. The student acknowledges and accepts that we may use our address and details on behalf of the student. The student accepts that our appointment as agent authorises us to act as the full legal representative of the student as far as the DSA and DVLA are concerned. The student also agrees and fully authorises us that we have the right to book tests, (theory and or practical driving tests) cancel tests and move tests on behalf of the student at our sole discretion.

If a guardian, parent, partner, brother or sister provides us with information in regard to a student, instructs us or makes payment on behalf of a student they agree to be jointly and severally liable, and except these terms and conditions as applicable to themselves and the student. Instructions given by guardians, parents, partners or direct associates, concur that they have the necessary authority to act on behalf of the student and incur liability and acceptance of our terms and conditions upon themselves and the student.

Any extraneous or external costs incurred by/on your account are payable by you. These extraneous costs may include DSA theory test fees, practical driving test fees, insurance costs, finance and or credit card charges, test booking costs, test cover charges and administration charges this list is not exhaustive but is only by way of example.

We cannot be held responsible for advance payments made by you to your instructor or payments made regarding an offer or tariff which does not appear on our site. We strongly suggest that you make any advance payments to CarCaptain directly.

Where we accept work from instructing agents outside our organisation, the client and instructing agent are jointly and severally liable for the associated fees and costs. The instructing agent and client agree; (1) to abide by our terms, conditions and fee structures, (2) our terms, conditions and fees take precedent over any and all other terms, conditions and fee structures privately agreed between the client and his instructing agent.

A clear two working days notice is required for cancellation of a lesson or lessons. If the required notice is not provided, you will be held liable for the said lessons, cancelled or not attended without the prerequisite notice. If you cancel a pre-paid driving lesson without the required notice, your account will be debited with the cancelled lesson fees. Instructors have to book space in their Diary for your lessons AND you are employing a professional driving consultant for the time set aside.

A cancellation fee of 7% and any costs that have been incurred in the form of bookings and administration fees is payable on all intensive Courses cancelled after booking the same. The cancellation invoice will reflect the fees incurred in as far as bookings and administration fees that have been incurred by the work done for the client and a further 7% of the cost of the cancelled course.

If a block booking is cancelled a cancellation fee of 7% is payable on the value of the Lessons paid for under the block booking and not on the discounted value of the Block booking. If any of the lessons that fall within the block booking have been completed they are charged at the original fee rate and not at the reduced rate average of the block booking.

The Instructor's reserve the discretion to enforce, waiver or amend the cancellation charges and fees.

All clients, students, and instructing agents agree unconditionally that on default of any payment due in terms of CarCaptain's 'Terms and Conditions', they will carry and be liable for all administrative and legal costs for the recovery of outstanding debts.

If a client or student incurs any erroneous costs or additional charges that requires additional engagement and work by the staff and instructors of Carcaptain or due to false or unfounded allegations that require engagement and administration time by CarCaptain staff and instructors they (student/client) agree to pay any and all time, administration and costs (internal and external) associated with such actions. You, the student/client, further agree that any and all costs associated with the administration and recovery of all fees so incurred for tuition and administration are for your account and that this includes any and all costs associated with the recovery of any fees due. Carcaptain undertakes to notify the student/client and keep proper record of such costs incurred on behalf of the client/student.

For the purposes of serving notice, the address given for correspondence will be deemed as the serving address for all notices in regard to the recovery of fees and costs. If any client or entity whishes to use an alternative address or amend his address, he is to serve written notice on CarCaptain at Queens Lodge, ( Link to full address as depicted on the Contact Page) for such change.

It is agreed that Mobile phone Communication in the form of text messages will be deemed contractual and can be awarded the same value as any other form of written communication.

You may alter or replace your Instructor within CarCaptain without incurring any penalty provided we have an alternate instructor working your area. Alternatively you may elect to travel to meet an instructor for a lesson/lessons to accommodate your learning experience.

We cannot guarantee a driving test pass under our normal terms and conditions for the intensive courses but we do offer a guaranteed pass course on a special contract by contract basis for the individual after a full evaluation. We may on request, after we have done a full evaluation offer the client a guaranteed pass course at a set price per individual. The terms of the Guaranteed pass course will be agreed on an individual basis and be mutually signed by the client and Carcaptain. Under these circumstances a separate contract will be drawn up for this purpose. Where there are conflicts in the terms and conditions between these "general terms and conditions" the "terms and conditions" as per the signed contract will take precedence over these terms and conditions.

The number of hours for the courses as mentioned on our pages are recommendations only and should be used as guide lines for students to determine the extent and length of the course they require. The number of hours recommended are for the average student and have been determined from past experience and careful consideration of industry averages. The courses are not a Guaranteed Pass course. We will do everything in our power for the student to be enabled to attend and sit his agreed driving test. If you require a Guaranteed pass course please contact our offices to make the necessary arrangements.

We cannot be held responsible for mechanical failure of the vehicle prior to or during the driving lesson or driving test. We will endeavour to provide continuous tuition but cannot guarantee a similar vehicle or the same instructor.

Our instructors are registered with the DSA. If you encounter problems with any of our instructors we undertake to look into the matter and if it is necessary and possible to do so, we will provide you with an alternate instructor.

Our tuition cars are smoke free, dual controlled vehicles properly registered and licensed.

All communication of a contractual nature must be confirmed in writing between the parties.

Link to Carcaptain Learner Driver Insurance Gift Voucher terms and conditions. (CCIGV)

Link to Carcaptain explanation of the driving test cover charge, terms and conditions.

Definitions:
All reference to "we", "us", "our" means "Carcaptain Limited Trading as CarCaptain or Carcaptain driving schools". Company Registration no: 7402502 : ~ UK. Also UK VAT Registered.

All reference to "Franchise instructor" means "a self employed driving instructor driving under the CarCaptain logo or pre-approved instructors who act for us from time to time".

All reference to "instructors", "instructor", "driving instructor", "driving instructors" means CarCaptain's franchise driving instructors or instructors pre-approved by CarCaptain.

All reference to "instructing agents" means any and all external organisations who pass students and clients on to CarCaptain.

All reference to "you", "your" means "you".

All references to the male gender includes the female gender and vice versa.

All reference to the singular refers to the plural, male gender include the female gender, or vice versa.

All reference to "student", "client" refers to the learner driver or person who is in the process of learning to drive.

All references to "DSA" refers to the "Driving Standards Agency". (as per the DSA website "The Driving Standards Agency (DSA) is one of the executive agencies that forms part of the Motoring and Freight Services group, within the Department for Transport (DfT)."

All references to "DVLA" refers to "Driver and Vehicle Licensing Agency" is one of the executive agencies that forms part of the Motoring and Freight Services group, within the Department for Transport (DfT).

Return to top